Firecracker Communications & Artist Services

Don’t Build Your List. Build Your Tribe. A Tough Love Tuesday Tip

Oh, let’s stop all this talk about list building!

Internet marketing gurus keep harping away about how to “build your list.” “It’s all in your list.” “You gotta keep building your list.””You want a huge list.”

But what good is a huge list if only a teeny-tiny percentage of the people on that [...]

Customer Service a la Mode: Where’s Your Ice Cream?

What I’m about to share with you is a true story, though the names and locations have been changed to protect the innocent… and because I’ve forgotten them.

Once upon a time, there was a young, over-worked and stressed-out business man named… Jim. Or at least that’s what we’ll call him for the sake of telling this story. Jim was having a small, informal party at his apartment in Cold Spring, New York, so he went to a small, local grocery store to buy supplies. He stocked up on chips, dips and the other food items he needed to make some low-key but tasty hors d’oeuvres. He bought bottled water, beer and different kinds of soda, including a 12-pack of root beer.

But once Jim got home with his provisions, he realized he’d left the12-pack of root beer at the store. Did he leave it at the checkout counter? Or maybe it was on the lower rack of his shopping cart? He wasn’t sure, so he called the store and told them that he’d left the 12-pack somewhere.

“No problem, sir, we have it right here,” said Whoever answered the phone at the store. “Would you like us to deliver it for you?” Deliver it? This store doesn’t deliver, thought Jim. “Well, yeah, sure. That would be great! Thank you so much!” Jim answered. He gave his address and then got busy preparing for his party.

Continue reading Customer Service a la Mode: Where’s Your Ice Cream?

Get Out of the Office and Network: A Tough Love Tuesday Tip

The tip for the day is… get the heck out of your office and go meet people face to face!

I just got back from the Chamber of Commerce breakfast, which meets at 7:30 am, and it reminded me of how great it is to meet real live human beings face to face. [...]

Why You Don’t Hate Marketing… Even If You Think You Do

“I hate marketing,” she said, “And I’m not any good at it.”

I was at a conference in Miami with over 300 entrepreneurs. The woman sitting next to me, a beautiful, dark-skinned woman with deep brown eyes and a wide smile, was sharing with me one of the beliefs that keeps her from expanding her business. She hates marketing. And, she believes she’s not good at it.

I wasn’t all that surprised by her declaration. I’d heard it before. Mostly from entrepreneurs in some kind of service business, like healers, coaches and therapists, and from artists and musicians as well.

So, I asked her, “What is it about marketing that you hate?” And she, like so many others, responded by looking away, hunching her shoulders and saying, “Oh, I don’t know. It’s just…” and then she shuddered, as if to shake off some kind of evil demon.

I looked her in the eye and said, “I don’t think you hate marketing. Nor do I think you’re not any good at it. I think you simply don’t know what marketing really is.”

Often, when entrepreneurs have an aversion to marketing, it’s almost always because their perception and definition of marketing is completely wacked. They equate it with being pushy, arrogant and manipulative. And entirely self-serving. They’ve formed a prejudice built on a lie, the lie being that marketing is the work of slimy con-men, deceptive snake-oil salesmen and evangelistic swindlers. They hate it because they can’t relate to it. It has nothing to do with who they are, what they love, value or consider honorable.

Now, I’m not saying ALL entrepreneurs feel that way. But either way, I feel compelled to set the record straight so entrepreneurs can stop resisting and resenting marketing (and stop shuddering when they speak of it) and start enjoying it instead!

Marketing is the means by which we, as entrepreneurs, can communicate the value we offer to those who can benefit from our offering. What is there to hate?

Marketing is how we communicate and share our gifts, talents and services to those who can benefit from those gifts, talents and services. Whether we write an email, make a video, submit an article or put up a billboard, all we are doing is communicating our message with the intention that someone will receive that message… and respond. Marketing can be a call to “come ‘n get it” but it can also be an invitation to consider what’s possible.

Let me take this one step further and say that marketing, when done well and with integrity, offers us, as entrepreneurs, the means by which to make a heart-to-heart, gut-to-gut connection with someone (or many someones) we’ve never even met before.

It’s happened to me. Has it happened to you? A commercial that made you cry. A blog post that made you laugh out loud? A YouTube video that inspired you to do more, be more, have more?

Continue reading Why You Don’t Hate Marketing… Even If You Think You Do

Got Intention? It’s Tough Love Tuesday!

Here's your dose of Tough Love! XO

Do you set an intention when you’re about to meet someone or before you go to a conference or business-related event? Before you pick up the phone to call someone, do you set your intention for that call?

Or do you just move forward without [...]

May I Interview You?

If you would be willing, I’d love to interview you about your business and what you’re working on right now.

Why?

Because when I send out my newsletter The Fuse every two weeks or so, or creating those Tough Love Tuesday videos, I’m always asking myself, “What can I say that would be [...]

Get Out of Your Comfort Zone… and Into What You’ve Been Asking For

I am a reluctant traveler.

Given the option of an exotic trip to Tahiti or staying home, I’d choose to stay home.

Uh, okay, well, no. I would go to Tahiti… but I’d hate the traveling! The airport, the luggage, the shuttle, the crowds, the plane, the hassle, the stress. Even the planning, packing and making sure everything at home is taken care of while I’m gone … ugh! It’s just not worth it.

 

Ironically, I really love staying at hotels! Really fancy hotels… with room service.

But still, even if I could be magically transported anywhere in the world, I’d choose to stay home. I love being in my own cozy cave where I can sleep in my own bed, carouse with my kitties, drink my favorite tea and be in my most comfy clothes. I really am a certifiable homebody.

So, why am I going to Miami for 4 days?

To get a mindset makeover.

Really.

I’m going to Fabienne Fredrickson’s “The Inner Game of Abundance Mindset Retreat.”

Because here’s the deal. As much as I hate traveling, I still do it. I do it when the payoff is greater than hassle. If there is a juicy, honey-glazed carrot at the end of the stick, I will break out of my comfort zone and go galloping after it. Most of the time.

See, I really didn’t want to go to Miami for this Retreat. But something told me I simply had to. My inner knowing was kicking my homebody butt and screaming, “Girl! Get yourself there!” And when my inner knowing speaks, I listen. Again, most of the time.

Continue reading Get Out of Your Comfort Zone… and Into What You’ve Been Asking For