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Customer Service a la Mode: Where’s Your Ice Cream?

What I’m about to share with you is a true story, though the names and locations have been changed to protect the innocent… and because I've forgotten them. Once upon a time, there was a young, ... Read more

Categories: Being An Entrepreneur, Building Your Business

Financial Fitness: Do You Know Your Numbers? Tough Love Tuesday Tip

Numbers and I don't get along. We just don't jive. We coexist but on a completely different wave length. I have a kind of number dyslexia where sometimes numbers get transposed either in my head or ... Read more

Categories: Being An Entrepreneur, Tough Love Tuesday

Get Out of the Office and Network: A Tough Love Tuesday Tip

The tip for the day is... get the heck out of your office and go meet people face to face! I just got back from the Chamber of Commerce breakfast, which meets at 7:30 am, and it reminded me of how ... Read more

Categories: Being An Entrepreneur, Building Your Business, Tough Love Tuesday

Keep It Snappy! Your Tough Love Tuesday Tip

Hey, today, I'm keeping it short and snappy! And you should too! When you're writing website copy, or an email, or anything online, you stand a better chance of engaging your reader by keeping it ... Read more

Categories: Copywriting, Tough Love Tuesday

Don’t Just Take Action! Take Aligned Action. Tough Love Tuesday Tip

Hey, have you heard the news? It's 2012! We've started a brand new year. Don't you love new beginnings? They're inspiring, aren't they? Anything is possible, and the heaviness of "what was" is ... Read more

Categories: Tough Love Tuesday

I’m Bringing Resolutions Back! New Year’s Resolutions, That Is.

When did New Year’s Resolutions go out of style? Do you remember how fashionable they once were? Every year, people across the Universe would declare their resolution on or around New Year’s Eve… ... Read more

Categories: Being An Entrepreneur, Just An Hour

2012: Your Vision for the New Year. Tough Love Tuesday Tip

2012 will be here in 5 days. And as 2011 comes to a close, and this brand New Year looms ahead like a long adventure of unlimited possibilities, you have the opportunity to stop and get clear about ... Read more

Categories: Just An Hour, Tough Love Tuesday

A Christmas Miracle at Grand Central

I’d had a long day in New York City. A day of shopping, visiting friends, riding in crowded subways, and walking blocks in boots that looked great butwere hard on my feet. By the time I got to Grand ... Read more

Categories: Being An Entrepreneur, Just An Hour

To Make Miracles Happen, Be Consistent. Tough Love Tuesday Tip

The jury is in! And they have declared that those who succeed, those who realize their goals, those who create miracles in the lives of others do so by being consistent. They are consistent in who ... Read more

Categories: Being An Entrepreneur, Marketing & Communication, Tough Love Tuesday

Press the Pause Button on Your Holidays and Create Your 2012 Marketing Calendar! Tough Love Tuesday Tip

Yes, I'm super busy with all the holiday madness. We've got a holiday party to host as well as several to attend. Plus, what the heck am I going to get my mom! She's so hard to shop for. And I need to ... Read more

Categories: Being An Entrepreneur, Marketing & Communication, Tough Love Tuesday

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